CATA HubSpot Customer Service Page
How to Ride
Videos written by actor Jeff Daniels are used in the customer service knowledge base on the CATA website and on social media.
CATA Informational Video About Bus Passes
Alert & News
COVID Emergency Messaging
Quick turnaround messaging needed to be implemented across internal and external tactics to promote government guidelines for riders.
CATA Safety Precautions Social Media Post
We set up live chatbots to answer common questions and direct riders to the information they need quickly.
CATA Live Chatbots